Updated: December 2025.
Privacy Policy — Thrivepoint, PLLC
Introduction Thrivepoint, PLLC (“Thrivepoint,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect Personal Information collected through our websites and related online services (the “Site”). This policy applies only to information collected via the Site and does not apply to medical/clinical Protected Health Information (PHI) created or received in connection with counseling services. A separate clinical privacy notice applies to patients who establish a counselor–client relationship.
Definitions
“Personal Information” means information that identifies or can reasonably be used to identify you, such as your name, postal address, email address, phone number, IP address, and payment information. Personal Information does not include anonymous or aggregated data that does not identify an individual.
Information we collect
Information you provide directly: When you contact us, sign up for newsletters, request information, or otherwise submit forms, we may collect your name, email, phone number, postal address, payment details (if applicable), and any message content you provide. We may also collect information you provide to evaluate a potential counseling relationship (e.g., basic intake questions) when you request an appointment, as noted above, clinical PHI is not collected via this public Site.
Automatically collected information: We automatically collect certain technical information when you visit the Site, including IP address, browser type, device identifiers, pages visited, referring/exit pages, and timestamps.
Cookies and similar technologies: We use cookies and similar tracking technologies to remember preferences, analyze Site usage, and provide basic security. See Section 8 for more.
How we use Personal Information We use Personal Information for the following purposes:
To respond to your inquiries and provide requested information or services.
To send administrative messages, updates, and promotional materials if you consent to receive them.
To operate, maintain, and improve the Site and our business.
To prevent, detect, or investigate security incidents, fraud, or other illegal activity.
To evaluate preliminary fit for counseling when you request appointment information.
For any other purpose disclosed at the time you provide the information or with your consent.
Legal bases for processing (if applicable) If you are in a jurisdiction that requires a legal basis for processing (for example, under the GDPR), our legal bases include: consent (where provided), performance of a contract, legitimate interests (improving and securing the Site), and compliance with legal obligations. Contact us if you need more information about the legal basis we rely on for specific processing.
With whom we share Personal Information We may share Personal Information with:
Service providers and vendors who perform services for us (for example, website hosting, email delivery, analytics, payment processing, and scheduling systems). These vendors are contractually required to protect Personal Information and use it only to provide services to us.
Our staff and authorized contractors (for example, office managers or billing staff) on a need‑to‑know basis when necessary to provide services (for example, to check insurance benefits).
Law enforcement, courts or government agencies, when required by law or to respond to lawful requests (e.g., subpoenas).
Other third parties with your consent.
We do not sell your Personal Information.
Third‑party links and services The Site may contain links to third‑party websites and services. We are not responsible for the privacy practices or content of those sites. Third‑party vendors (for example, analytics and advertising providers) may collect information about your online activities over time and across different websites when you use the Site. We encourage you to read their privacy policies.
Cookies and tracking technologies We use cookies, web beacons, and similar technologies to operate and improve the Site and to provide analytics. Common cookie types we use include:
Necessary cookies that enable basic Site functionality.
Performance and analytics cookies (e.g., Google Analytics) to understand how visitors use the Site.
Functional cookies to remember preferences.
You can control cookies through your browser settings. Note that blocking cookies may affect Site functionality.
Security We take commercially reasonable administrative, technical, and physical measures to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption for data in transit, access controls, and regular security reviews. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention We retain Personal Information as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion, we will take steps to delete your Personal Information except to the extent retention is required by law or for legitimate business purposes (for example, recordkeeping).
Your choices and rights
Communications: You may opt out of promotional emails by following the unsubscribe instructions in those emails or contacting us at info@thrivepointcounseling.com. We may still send administrative messages related to your account or requests.
Access, correction, deletion: You may request access to, correction of, or deletion of your Personal Information by contacting us at info@thrivepointcounseling.com. We will respond consistent with applicable law.
Cookies and tracking: You can control cookies through your browser settings and opt out of certain third‑party advertising via tools provided by ad networks.
How we store Personal Information Personal Information is stored on secure servers maintained by our hosting and service providers. Access to Personal Information is limited to authorized personnel and contractors who require access to perform their duties.
Disclosure to comply with law and protect rights We may disclose Personal Information to respond to lawful requests by public authorities or to protect the security, rights, property, or safety of Thrivepoint, our users, or the public. We will follow applicable law when making disclosures.
Children’s privacy The Site is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information of a child under 13, we will take steps to delete it.
International transfers Personal Information collected through the Site may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Site, you consent to such transfers subject to applicable law.
EHR and clinical systems If you become a patient, clinical PHI will be collected and stored in our electronic health record (EHR) system (SimplePractice). That clinical privacy policy and the EHR provider’s privacy policy govern PHI handling. For EHR details and their privacy policy, see: https://simplepractice.com.
Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will post the revised policy on the Site and indicate the date it was last updated. Your continued use of the Site after changes are posted constitutes your acceptance of the changes.
Contact us For questions about this Privacy Policy or to exercise rights (access, correction, deletion), contact: Brandon Santan, Thrivepoint, PLLC
Email: info@thrivepointcounseling.com
Mail: Jordan Professional Building, 101 Jordan Dr., Chattanooga, TN 37421